Terms & Conditions

By accessing or using The Moroccan Importer website (the "Website"), you agree to comply with and be bound by these terms and conditions.

Product Information: We strive to provide accurate and up-to-date information regarding our products, including descriptions, images, and pricing. However, we do not warrant the accuracy or completeness of this information.

Due to the handmade nature of our products there may be minor variances between similar products, colours may appear more saturated in photographs and lighter when viewed in person. We have tried to capture in our images the best representation of all our products but we encourage you to visit our store in person or ask us for more photo images which we are happy to provide. Minor imperfections in a product at the time of sale are not deemed defects and are accepted as part of the uniqueness of these artisanal products and as such may not necessarily be returned or refunded.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice. Our pricing reflects the quality of the product, uniqueness and original freight costs from Morocco. We have considered comparative pricing of similar products internationally.

All orders placed through the Website are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.

Payment for orders must be made through the available payment methods on the Website. We use secure payment processing, we do not store your credit card information. We use Stripe which is an independent internationally recognised secure payment site.

We aim to process and courier orders promptly. Our site is linked to NZ Couriers our courier of choice. Freight costs are automatically assessed by NZ Couriers and included in your payment order. We are not responsible for delays in freight. For large items you will be responsible for pick up or freight by arrangement. Delivery internationally by arrangement only.

The customer is responsible for providing accurate shipping information. We are not liable for any loss or damage to products during transit.

All content on the Website, including images, text, and logos, is the property of The Moroccan Importer and is protected by NZ intellectual property laws. You may not use, reproduce, or distribute any content from the Website without our express written consent.

We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products or the Website.

These terms and conditions are governed by and construed in accordance with the laws of New Zealand

We reserve the right to update, modify, or replace any part of these terms and conditions at our discretion. It is your responsibility to check this page periodically for changes.

By using our Website, you agree to be bound by the most recent version of these terms and conditions.

If you have any questions or concerns about these terms and conditions, please contact us.